We are anxious about every shopping experience that our customer makes and so we struggle hard to keep up our services at par with your satisfaction level. Before unexpected happening of your unsatisfied online shopping of product we request you to please understand the process and be-conscious before shopping.
Urban India request you to be extra alert if the outer packing is damaged or tampered with, do verify the items quantity with invoice before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery and also lodge proper complain with local courier office, or mail us with proof of delivery at email@example.com
For customer satisfaction we allow 2 day no questions asked return. If product doesn’t meet the customer’s expectation we happily accept your returned products. However they should be unused, unwashed with all original tags and with original packaging. You cannot return the stitched and discounted product in any case. As Reverse pick up is not available in some areas customers need to send the product back to urbanindia.in
In case you want to cancel your order placed with us, kindly call us at +91.261.655.0067 or mail us at firstname.lastname@example.org and inform us about the same. We will be able to cancel the order only if it has not been processed.
Our courier agent will contact you maximum 3 times for delivery. If the courier agent anyhow couldn’t contact you, due to the reasons like, house found locked, wrong or incomplete address or unclaimed or refused delivery, than the merchandise may be return back to us and the shipment may be late to delivery.
In case of single or multiple product ordered, if delivery is not possible for certain product, customer will be requested to select alternate item or if customer don’t want to do so, he/she will be refunded ASAP against not delivered product.
TIME OF DELIVERY
Mostly we are dispatched all shipment same day or day second day. It takes somewhere between 6-8 business days to deliver product in INDIA. However, in exceptional cases it can take up to 10 business days.
There may be minor variation in color of actual product from the displayed image in website. The variation in color depends on the different monitor used, setting and lighting condition during modeling photography. The product has a tendency to reflect different shades of a color under different lights used for photography. The item color depicted should only be used as an approximate guide. We wish that customer understands this and keep in mind all these things about color variation while ordering.
When we received the product back to our warehouse, it will be sent for quality checking. Once our quality checker team found product unused, unwashed, undamaged and with original tags & packing, refund will be given directly to your bank account within 10 working days. As the refund process depends on different banks, it may takes less or more days. If customer paid twice for single transaction, excessive amount will be refunded via same source within 15 to 20 business days.
DOCUMENTS REQUIRED FOR DISPUTE